October 2010
2 posts
The systemic removal of information asymmetry
Information asymmetry: A situation when one party has more or superior information compared to another party or parties.
Remember when, in the not too distant past, you had no idea what your neighbor’s house cost? Or when you were scoping out an area, the only guide was a local real-estate agent? Today we have Zillow, which single-handedly when it launched removed information asymmetry...
Global Readiness tour for CRM 2011: First stop -...
I have just started the international portion of the Global Readiness tour for Microsoft Dynamics CRM 2011 and the first stop – Shanghai. This is my second visit to Shanghai and I chose to arrive slightly early and got two days in town. I really like Shanghai, just walking around and soaking in the energetic vibe. It has some really nice areas and neighborhoods and is highly walk-able. My last...
September 2010
2 posts
I recall a conversation (various really that led to it) but one specific recently with a Dynamics CRM partner about over-sharing, corporate knowledge creation and management in context of what they were building. I drew a diagram on the white-board and that is the basis of this post. Rewind to the 90’s when Knowledge Management was top of mind and the biggest issue we were grappling was how...
2 tags
Knowledge Management and Social in the Enterprise
I recall a conversation (various really that led to it) but one specific recently with a Dynamics CRM partner about over-sharing, corporate knowledge creation and management in context of what they were building. I drew a diagram on the white-board and that is the basis of this post.
Rewind to the 90’s when Knowledge Management was top of mind and the biggest issue we were grappling was how to...
July 2010
3 posts
Lately all I have been thinking about is Social and its application for businesses when it comes to customer relationship management. In the coming days I am going to be focused on writing about Social CRM and the business context. I will stay away from products because I first and foremost believe that this is about altering the strategy for engagement with the customer (the social customer) and...
2 tags
Going Social
Lately all I have been thinking about is Social and its application for businesses when it comes to customer relationship management. In the coming days I am going to be focused on writing about Social CRM and the business context. I will stay away from products because I first and foremost believe that this is about altering the strategy for engagement with the customer (the social customer) and...
Duality
So I have just activated this blog on Tumblr and I am going to try it out for a while. My other blog nikhilhasija.org and this one nikhilhasija.com will have the same posts..
Why keep two blogs that have the same posts?
1. I want to see which platform works better for me.. i.e. make it really simple for me to blog, both short and long posts of my ideas and allow me to separate my personal posts...